PRODUCT PLEDGE 

J RHODE PROVIDES THEIR CUSTOMERS WITH THE FOLLOWING PLEDGE OF MATERIALS SATISFACTION: 

¨ J Rhode pledges that our frame components will be free from any structural defects for a period of twenty (20) years.  We reserve the right to repair or replace any part that does not perform to expectations. 

¨ This twenty-year frame pledge does not apply to any unexpected or unanticipated acts of God, nature, customer negligence, accident or any damage due to abuse resulting from external or internal impact.  Standard structural inspection and maintenance must be performed by the customer on a regular basis. 

¨ To initiate a claim against this pledge, the original purchase receipt or contract, structure location, customer information and other relevant documentation must be submitted to J Rhode for consideration and action.